This problem is usually related to “first time users” who are trying to sign on for the first time (or after you have installed one of the programs discussed below).
They enter their UserName (ie: their E-Mail address), and their PassWord (ie: their RI ID#)…both of which are “good” values. However, when they click the LOGIN button, the system immediately displays a SESSION EXPIRED message. And, trying again yields the same response.
We have found the “problem” is always in the user’s computer. And, has to do with a piece of software that “constantly swaps” the user’s IP number (supposedly for “privacy”). The Names of the offending programs that we have identified so far are: PRIVACY (by McAfee); SURF CONTROL; and ANONYMOUS (a freeware program).
The only solutions is to remove or disable the offending program in your local system. These programs prevent us from establishing a “session link” with your computer, that we need to share your access level information across the different functions within the DaCdb session. And honestly, I do not know why you would need any of these programs, as they are NOT a Firewall (which you do need, if you are on a broadband connection to the Internet).
